Masterpiece

Alumil

How Alumil surpassed the struggle of their old of Dynamics CRM, increasing their team performance within 4 months

OVERVIEW

  • Alumil is one of the top suppliers of architectural aluminium systems globally. The company has a strong international sales network in over 60 countries worldwide,  with 32 subsidiaries across the globe, in all continents, and 12 state-of-the-art factories in Europe. It designs and produces home windows and patio doors for over than 30 years.
  • Client had an old on prem installation of Dynamics CRM that was struggling in terms of performance. Alumil had to dedicate an important budget for maintainance of infrastructure and support users. There were also difficulties for mobile users in accessing the system. Moreover, although company had moved to Microsoft 365, it could not take full advantage of collaboration features M365 offers as current CRM solution was on prem.
  • The client needed to align its Dynamics CRM solution with the overall cloud strategy adopted, enhance user experience, allow mobile users to access the CRM system and extent current functionality using cloud technologies that give great flexibility.

"We are proceeding with  the complete digital transformation of the company, aiming to better serve our executives and partners. The work we implemented with BEWISE brings us closer to our goal. In BEWISE we saw the partner who immediately and deeply understood our needs in this particularly demanding period and with the experience and expertise they brought, the technologies and solutions offered us security and reliability.” -Dimitris Svourdakos, Corporate IT Director of Alumil SA

APPROACH

  • Migration of an on prem Dynamics CRM solution with the as-is customizations and data to Dynamics 365 cloud service.
  • Redesign of the existing implementations based on modern tools that D365 and Power Platform provide to improve usability and performance
  • Extent current functionality and build new ones to fulfil business needs that previous situation could not support

CONCLUSION

  • Cloud migration phase was completed within 4 months and users could use Dynamics 365 cloud service without experiencing any downtime.
  • New interfaces with the 3 external data sources were implemented successfully with the tools that new cloud environment provides.
  • Enhanced functionality was implemented in all functional modules (sales, customer service, complaints, marketing, etc.) and new functionality was built to support customer surveys, GDPR compliance, sales visit plans, automatic quote creation, follow-up activities, etc.
  • Mobile access and Outlook integration works perfect.

Results

280

users (sales, customer service, marketing & top management)

4

month to implement and use 

1,000+

monthly opps

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